Terms of Use

Effective date: October 8, 2026

These Terms are an agreement between you and Shavon-Lee George White and Rashad White (“BarberLocate”, “we”, “us”) for use of the BarberLocate app and barberlocate.app (the “Service”). By using the Service you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 13 years old (16 in the EEA/UK) and, if under the age of majority, have a parent or guardian’s permission. You are responsible for your account and for keeping your information accurate.

2. Roles

• Clients find barbers, book appointments, join walk-in lines, message barbers and leave reviews.
• Barbers list their services, prices and hours, accept bookings and run a walk-in queue.

BarberLocate is a platform that connects clients and barbers. We do not provide barbering services. Barbers are independent businesses, not our employees, agents or contractors, and are solely responsible for their services, licences, insurance, taxes, pricing and compliance with law. Any contract for a service is between the client and the barber.

3. Bookings, deposits and fees

• To book, a client pays a $10 deposit and a $1 booking fee (CAD unless shown otherwise). The deposit is credited toward the service; the balance is paid to the barber directly.
• The booking fee is kept by BarberLocate to run the Service.
• Payments are processed by Stripe and subject to Stripe’s terms.
• Walk-ins have no booking fee.

4. Cancellations, no-shows and refunds

• Client cancels 12 hours or more before the appointment: the $10 deposit is refunded; the $1 booking fee is not.
• Client cancels less than 12 hours before, or does not show up: the deposit is forfeited and paid to the barber; the booking fee is not refunded.
• Barber cancels: the client may choose a full refund (deposit and fee), a credit toward a future booking, or to reschedule. If the client does not choose within 48 hours, we automatically issue a full refund.
• Refunds go to the original payment method. Bank processing times vary.
• Nothing in these Terms limits rights you have under applicable consumer protection law.

5. Barbers: fees and commission

BarberLocate charges barbers 0% commission on their services. Barbers receive forfeited deposits under section 4, less any payment processing fees disclosed in the app. Barbers must honour bookings they accept, keep availability accurate, and not use client information for anything other than providing the booked service and related communication.

6. Premium subscription

Premium is an optional auto-renewing subscription purchased through Apple’s App Store. Payment is charged to your Apple ID at confirmation of purchase. The subscription renews automatically at the then-current price for the same period unless auto-renew is turned off at least 24 hours before the end of the current period; your account will be charged for renewal within 24 hours before the period ends. You can manage or cancel in your Apple ID settings (Settings → your name → Subscriptions). Any unused portion of a free trial is forfeited when you purchase a subscription. Refunds are handled by Apple under its policies. Deleting your BarberLocate account does not cancel the subscription.

7. Your content

You own the content you post (profile, photos, reviews, messages). You grant BarberLocate a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and distribute it to operate, promote and improve the Service. This licence ends when you delete the content or your account, except for copies kept as required by law or already shared with other users (for example, messages).

Prohibited content and conduct

You must not post or do anything that is:

• unlawful, fraudulent, defamatory, harassing, hateful, threatening, sexually explicit, or discriminatory;
• fake reviews, reviews of services you did not receive, or reviews in exchange for compensation;
• impersonation, spam, or unsolicited advertising;
• infringing on anyone’s intellectual property or privacy;
• an attempt to avoid fees through the Service, scrape, reverse-engineer, overload or interfere with the Service.

Reporting and moderation

You can report users, profiles, reviews and messages in the app or at support@barberlocate.app, and block other users. We may remove content and suspend or terminate accounts that violate these Terms. We aim to act on reports of objectionable content within 24 hours.

8. Walk-in queue and SMS

Queue positions and times are estimates and may change; barbers may seat people out of order when needed. If you provide a phone number and consent, we will send SMS updates for that day’s visit only. Message and data rates may apply. Reply STOP to opt out, HELP for help.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or end your access if you breach these Terms or to protect users or the Service.

10. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the quality, safety or legality of any barber’s services, or the accuracy of listings, reviews or wait times.

11. Limitation of liability

To the maximum extent permitted by law, BarberLocate will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, or for any injury or loss arising from services provided by barbers. Our total liability for any claim relating to the Service is limited to the greater of the fees you paid to BarberLocate in the 12 months before the claim or CAD $100. Some jurisdictions do not allow these limits, so they may not apply to you.

12. Indemnity

You agree to indemnify BarberLocate against claims arising from your content, your breach of these Terms, or (for barbers) the services you provide.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and the courts of Ontario have exclusive jurisdiction, except where consumer protection law of your place of residence gives you the right to bring claims locally.

14. Apple

These Terms are between you and BarberLocate, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is a third-party beneficiary of these Terms with the right to enforce them against you. Apple’s Standard EULA applies to your use of the iOS app to the extent not inconsistent with these Terms.

15. Changes

We may update these Terms. We will post the new version here and notify you in the app for material changes. Continued use after the effective date means you accept the changes.

16. Contact

support@barberlocate.app
Shavon-Lee George White and Rashad White, 5 Julia Street, Hagersville, Ontario, Canada N0A 1H0